Conversational AI
Experience Designer
Hi! 👋🏽 I’m Pooja, a UX designer turning robotic systems into good listeners.
Previous Clients
I bridge the gap between humans and technology by transforming AI systems into attentive, human-centered partners.
Define
Identify the user needs, business goals, and constraints to establish the purpose and scope of the conversation.
Engineer call flows, sample dialogs, prompts, and conversational interfaces to reflect natural language and provide appropriate outcomes.
Design
Deploy
Implement the experience into reality, ensuring that logic, intents, prompts, and responses have been tested.
Detect
Continuously monitor performance, user behavior, and system responses to detect any areas that could use refinement, whether it is in accuracy, responsibility, clarity, or efficiency.
“It is the duty of machines and those who design them to understand people.”